Refund and Returns Policy

1. Introduction

At HK Falcon, we prioritize customer satisfaction and strive to deliver exceptional e-commerce solutions. Our Refund and Return Policy is designed to provide transparency and ensure your experience with our services is smooth and satisfactory.

2. Services Covered

This policy applies to all services provided by HK Falcon, including:

• Private Label & Company Formation
• WordPress International Selling Store
• Advertising, SEO, PPC Strategist & Consultant
• Graphics Designing (Adobe Photoshop, Adobe Illustrator Vectorization, CorelDraw Tracing)
• All Types of Designing

3. Refund Eligibility

3.1 Service Cancellation

Refunds are available for services cancelled within 7 days of purchase, provided that the service work has not yet commenced.

3.2 Unsatisfactory Service

If you are not satisfied with a completed service, you may request a refund within 14 days of the service completion date. The refund request must include a detailed explanation of your dissatisfaction.

4. Non-Refundable Services

Certain services may be non-refundable due to their nature, including but not limited to:

• Services where work has already commenced and is in progress
• Customized services that have been tailored specifically to your requirements
• Consulting services that have already been delivered

5. Refund Process

5.1 Requesting a Refund

To request a refund, please contact our customer support team at [Your Email] with the following information:

• Your name and contact details
• The service purchased
• The date of purchase
• The reason for the refund request

5.2 Processing Time

Once we receive your refund request, our team will review it and notify you of the status within 7 business days. If your request is approved, we will process the refund to your original method of payment within 14 business days.

6. Partial Refunds

In certain cases, partial refunds may be granted if only a portion of the service was unsatisfactory or if a cancellation request is made after work has commenced but is not yet completed.

7. Return Policy for Physical Products

If HK Falcon offers any physical products as part of our services, the following return policy applies:

7.1 Return Eligibility

You may return physical products within 30 days of receipt, provided that the products are unused, in their original packaging, and in the same condition as when you received them.

7.2 Return Process

To initiate a return, please contact our customer support team at [Your Email] with your order details and reason for return. We will provide you with instructions on how to return the product.

7.3 Return Shipping

You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

7.4 Refund for Returned Products

Once we receive your returned product and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 14 business days.

8. Contact Information

For any questions or concerns about our Refund and Return Policy, please contact us at:

Email us

ceo@hkfalcon.com

Phone Number

+92 327 6337564

Adress Details

Taj Park Street no 3, Burewala, 61010, District Vehari